We knew we’d be happy working with Rob even before we met him. He agreed to come to our home on a Saturday. We haven’t had luck with contractors that are willing to get together on the weekends. He called that morning to confirm the appointment and gave us an ETA.
Once he arrived, we discussed the changes we had in mind for our staircase, and explained we didn’t have a definite direction for the project. He gave us some suggestions and brochures so he could at least provide an estimate. We were hoping to start the project the first week of December. Holiday plans and our inability to make a decision, delayed us until near the end of January. Rob was always patient with us. Each time we changed a design detail, he reworked the quote without complaint.
The crew arrived promptly to start demolition; Rob arrived later that morning to verify all aspects to the job with his crew and ourselves. His team was on time each day of the job, treated our home with respect and cleaned up at the end of each day.
On the last day project, the foreman had us approve of the work before they left. We noticed a flaw in one tread and questioned it. He said once the stairs were stained, it would be hidden. We were OK with that answer. They then called Rob for inspection. He arrived shortly after they left to examine the work. Rob wondered if we had any questions or concerns and made sure we were pleased with the results. We assured him that we were extremely satisfied. He left with payment in hand.
About a half hour later Rob called us. He also noticed the flaw in the tread and didn’t like it. He said he was sending the crew back to our house to replace the entire step. We feel this level of service is what is lacking with most business today. We only wish everyone would operate with this type of high quality standards. K.W
Great job: Our staircase no longer creaks, and it's gotten a face lift, too - all in less than a day.
I can't say enough about the great experience I had with Rob from Stair Pros. He came, showed me samples, and gave me a really fair estimate which did not change. The day they installed the balusters they were on time, neat, and everything looks awesome. I highly recommend them.
I would definitely recommend Stair Pros.
I solicited five service companies (including Stair Pros) via the web over the weekend for a repair job at my home. Stair Pros responded within 24 hours and scheduled a consultation at my home (which also took place within 24 hours of their response).
Their estimate was provided timely and was also about 40% cheaper than the other company that had responded to my solicitation. Their work was scheduled within a reasonable time and they also arrived on time both scheduled work days. Work was completed timely, professionally, and to my satisfaction. For reference, my review is being written immediately after the completion of service. I only assume the quality of their work will withstand the long-term.
To be fair in my review, now the negatives:
There was a little bit of saw dust/wood chips left behind even after they vacuumed. Though I was not concerned enough to bring it to their attention, and am confident they would have had no problem taking care of it if I had. There was also a picket that should have been replaced which I did have to comment on to get taken care of. The replacement was performed timely and again to my satisfaction without any pushback at all.
All this being said, my experience with Stair Pros was overall hassle-free and a positive one, which unfortunately seems is hard to come by today when dealing with service companies. I would most certainly utilize this company again for services and would recommend them to you.
Rob and team did an awesome job totally redoing the main hardwood stair case on my newly purchased house that was botched by the previous owner and way out of code.
Highly recommend stair pros! We live in a newer townhouse with nice iron wrought railings and somehow our dog managed to jump into one and completely bend it! It has a very specific design/twist to it.
Every thing that we wanted, they had picked up a sample of our hardwood and had the all finished before the install, when they brought them in they were a little darker so they sanded them down and refinished on site and came back the next day to check on the finish. I 100% recommend them.
Our puppy chewed the edges of our stairs and our staircase looked terrible. Stair Pros did a great job, you would never know anything had happened to our stairs. Stair Pros were professional, got the job done quickly, cleaned up when completed and priced reasonably. Thank you Stair Pros. Google+ Review
I initially called several companies to get estimates. Stair Pros was the only one to call me back. They gave me a great price, were on time, efficient, cortious and left everything clean. The stairs turned out beautifully!
I just had my stairs remodeled by Robert and his employees. The experience was wonderful and the finished product was nothing short of amazing. This is a professional company who gives you exactly what you pay for - quality workmanship at a reasonable price. Yelp Review
Loved my experience with Stair Pros. Had pulled off carpet from my stairs in hopes to refinish treads and risers. Decided job was too much for us so we went in search of a professional. Cannot say enough good things. From the immediate response to my inquiry (one of the only ones who did from my search for this service) to the quick installation and extremely courteous and professional service. Prices were very reasonable especially considering the quality of the work. Rob and Matt were terrific and my stairs turned out even better than I had hoped. Would 100% recommend! Google+ Review
Rob was very responsive from the start in getting a quote and all the way through the job until the finished product was just what I wanted. I have dealt with many contractors and Stair Pros is at the top of the list for the service and communication I expect. Pricing was very reasonable for the quality that I received and the job was done very quickly. I would certainly recommend him to anyone considering updating their stairs. Google+ Review
I have an older house and I wanted to renovate the old staircase in the house. I was referred to Stair Pros by a friend. They were able to install a new staircase for me in a reasonable amount of time and at a pretty good price. I was impressed by their professionalism and their quality of work. I would recommend them. Google+ Review
Very happy with the work Robert did on my stairs. He installed a new railing and put in new metal balusters. The job was top notch and there was absolutely nothing to complain about with any aspect of his work. I would recommend without hesitation. Google+ Review
Excellent service and high quality workmanship. Highly recommend Robert and his company.
Robert is easy to work with and has fair prices. We had a minor issue with 5 spindles, Robert ordered new spindles to replace them at no cost for labor or materials, he just wanted happy customers, and he does. I would recommend him!
Excellent experience. Very professionally done work. Highly recommended.
We had our stairs and pickets done and are we are extremely satisfied! They were courteous, professional, and always reliable. We are very happy with StairPro's as well as our beautiful new stairs.
Love our stairs!
I could not be more pleased! From their competitive pricing, to their professionalism, cleanliness, and attention to detail everything was perfect. The staircase is a masterpiece and it was worth every penny. I highly recommend Rob and his crew.
Robert and his team were great to work with; from starting the design process through the installation of the final product... and beyond. We recently broke one of the spindles and contacted Rob. He had Matt come our within a week and replaced it in about an hour! Great guys, quality products and fantastic customer service. I highly recommend them! Google+ Review
Rob and his crew replaced an old staircase in my mother's house. They were extremely helpful in helping her pick out a design for the new staircase that the whole family really likes. The whole project was done way quicker than anyone had imagined, and it was also cheaper than we all thought. The staircase is of the utmost quality and everybody is very happy with it. I and my whole family would recommend Stair Pros to anyone looking to replace or repair the staircase in their home. Google+ Review
I just had thirteen stairs put in replace carpeting in my home, and had contacted Robert several weeks ago. Robert answered my request to come to my home to give me a price immediately, and several days later came to review what I wanted, as well as to give me a price. He further came out to match the stain that my wife wanted with the flooring that we had. The very next week he returned with a crew of three, and worked for almost eight hours to replace the carpeting and stairs that we had. I have to stay he did an outstanding job with putting in the stairs, and all the extra's he did to insure that it looked perfect. His crew that he brought were very professional and friendly, and went out of their way to insure that everything done was to the highest standards. I would recommend Stair Pros to anyone. Google+ Review
Stairs came out really well and no bounce anymore. It was an unifinished stair case to the basement and now it looks great!
Stair Pros did a wonderful job at converting the staircase from carpeting to wood. There were 3 landings and a first step that have to be custom made.
I was very impressed by how quickly Robert got back to me with an estimate for replacing my carpeted stairs with wooden ones. I told him what I envisioned, and he helped me decide what design would work best for my house. We also decided to install metal spindles instead of wooden ones. The work was finished quickly and efficiently, and at a reasonable price. The staircase looks great, and I am very happy with how good it looks. I would definitely recommend Stair Pros. Google+ Review
Rob came by to look at our railing and post. He was professional and knew his stuff. He fixed our problem quickly and made some good suggestions. We are looking to make some changes and will definitely call him to do the work. Yelp Review